Quality is not accidental, it is the result of effective business processes


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The path is the aim

Total Quality Management (TQM) is a claim and a method, an aim that can never be finally achieved. The learning organisation uses TQM to become better and better and to be able to adjust early to new requirements.

It is necessary to make quality known as an all-embracing factor of success.

According to a study on the status quo of TQM in companies that have completely implemented TQM in West European companies, 83 percent have improved business results, 89 percent drastic cost reductions, 94 percent higher customer satisfaction and 83 percent higher employee satisfaction.

More than 700 members now promote the exchange of information through the EFQM and the core aim: "Business Excellence" through including the employees in the continual and complete direction of sequences and work towards the expectations and requirements of the customer. Successful companies can apply for the reputable European Quality Award.

With targeted and methodical self-assessment the achievements should be:

  • establishing potential improvements,
  • controlling improvement processes,
  • work in own department to be directed at complete quality
  • and to create motivation for continual improvement processes.

With this in mind more and more companies are consequently aligning their quality work to the Excellence Model of the European Foundation for Quality Management. The self-assessment process at the centre of this model enables own strengths and improvement areas to be clearly established. Self-assessment is thereby integrated into each planning process and in this way also serves as a permanent check on success.

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